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Spoorthy Organic Shipping Policy

Spoorthy Organic Farmers Shipping Policy 

1) In order to stay safe, happy, healthy, do complete your registration on https://spoorthyorganic.com and get authenticated, trusted, certified, naturally and organically grown fresh produce direct from Spoorthy organic farmers. 

2) We Spoorthy organic are not compromising on our quality products and services. We farmers do Farming, Harvest Produce, Collect it in our Collection Center, Sorting, Cleaning, Packaging, transportation etc. will be done by our own farmers. Our whole operation teams are strictly following all safety guidelines issued by governments. Shopping products online from Spoorthy organic, it means full of surety, quality assurance, family health & safety & committed customer service.
 
3) As Far as Organic Juice, Milk, Healthy nutritious food, fruits, vegetables etc. categories and list products theirin are highly perishable products. We Spoorthy organic has our own delivery service provider dedicated team, who shall ensure complete safety & take necessary all precaution while delivering your order at your doorstep. Reason being, we can give you safe, hygienic and less contact less orders delivered by our farmers.
 
4) HOME DELIVERY SERVICE
4.1) Regular Delivery Service :- Products listed in Organic Tea category shall be eligible for Regular Delivery service. We are trying our best to deliver your order as early as possible but It may take between 8 to 15 days to deliver your order. It depends on the location and our third party delivery service provider.

4.2) Home Delivery – Next day delivery 
We have our in house home delivery service team to cater your daily needs, Provide you committed, safe & secure home delivery service which will fulfil & exceed your service expectation. Products listed under Organic Tea product category are eligible for Next day home delivery service within serviceable areas from Pune city, Maharashtra. Order received before 3 pm will be delivered the next day early morning in between 5 am to 9 am. As far as Milk & Juice Subscription is concerned All subscription orders will be delivered everyday early morning in between morning 5 am to 9 am within serviceability areas from Pune city, Mahrashtra.

5) General Terms of Delivery
A) Free Home Delivery Service :- Order value of Rs 599/- & above will be eligible for free Home Delivery - Next day delivery service  

B) Chargeable Home Delivery Service :- Orders value less than Rs 599/-, would be charged Rs 50/- for each order as a home delivery service charge

D) Order Cut-off time : - 3 pm daily

E) Order Return or Rejection :- Mostly we are trying our best level to deliver you best quality products, considering highly perishable produce, by chance if you get damaged, rotted or bad condition food then and then only you can either claim for Replacement or Refund (In case if you have paid online). To claim Replacement or refund, you have to check all products at the time of delivery or you can call or inform / update us within 2 hrs since the time you have delivered your order. After 2 hrs we are not going to entertain your replacement or refund claim. So please cooperate with us to provide you with good quality products and services without any loss and mental harassment. 

F) Point of Delivery :- Housing Society main Gate. Internal distribution is individual customers or society's responsibility and for Individual order customers shall have to collect his / her order from society gate until and unless this corona issue is not resolved. When you place your order and it gets confirmed from our side then one OTP will be shared with you. You have to share OTP with our delivery person for verification, Authentication and Confirmation. This will help us to build transparent and trustworthy delivery services which help you to serve you better every day.
 
G) Payment:- 100% online to our bank account or through our secure payment gateway or Debit card or UPI payment option or cash on delivery
 
H) Order once placed, Once its confirmed then in it will not be changed or cancelled
 
I) In case you are not able to find your areas then please call us at +91- 8007452002 and we will check and incase if its possible to start delivery in your area then we will open our service in your area accordingly.
 
J) In case if you have any complaint about any products or service, Please escalate that issue immediately within 1 hr since you delivered your order by calling on our Help desk Number or can send us email our help and register your complaint within one hour since your order delivery. If you fail after one hour your complaint will not be entertained. We will not be able to give you either replacement or refund.
 
We Spoorthy organic farmers are trying our best to deliver you zero-handling supply of farm fresh cold pressed juices, Milk, fruits, vegetables, groceries etc. direct from our own Spoorthy organic farm. We Spoorthy organic farmers are located in near just 20 to 25 km Distance. That is the reason our Fresh cold pressed juice, milk, Fruits, Vegetables, Leafy vegetables are more fresh, testy, safe and supreme quality as compared to others. We mostly harvest our produce as per your order, so it takes a minimum day to collect orders and Second day to deliver your order with best quality, Rich Nutrition, Safe, Contact less and fresh organic produce at your doorstep.

All terms and condition mentioned herein above are the part and parcel of Main Terms and condition. It will consider and treated as one documents and read together. In case if any discrepancy found in these two documents then Terms and condition mention in Main Terms and condition document shall be consider and read hereinafter and applicable to all customer those who avail our product and services. 

Stay at home, Stay Safe & Healthy.

Updated on 21st Feb 2024

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